Support
Write to support@engcraft.io with your device model, iOS version and a short description of the problem. You can also use Settings › Support › Send Feedback in the app. We usually answer within a working day.
Common questions
Steps or workouts are not showing up from Apple Health
Open the Health app › Sharing › Apps › TrackAI and turn on the types you want, or tap Apple Health in TrackAI › Settings › Data. TrackAI reads steps, active and resting calories, exercise minutes, workouts, height and weight, and writes your meals, water and weigh-ins.
I am switching from another calorie app. Can I bring my history?
If your old app saved to Apple Health, yes: TrackAI › Settings › Data › Import History pulls the last 90 days of calories and macros from Apple Health. Days you already have in TrackAI are kept as they are.
The barcode scanner says "Product not found"
Not every product is in the database yet. Switch to Food label and photograph the Nutrition Facts panel, or use Describe and type the product name and amount.
The calories for a meal look wrong
Open the meal and change the portion, the amount or any number, or describe the correction ("it was a large portion", "no oil was used") and TrackAI re-estimates it. Photo estimates are best with the whole plate in frame and good light.
Change my calorie, macro, water or weight goals
Open Settings › Goals and tap the goal you want to change. Once you edit a goal yourself, TrackAI keeps your number and stops recalculating it when your profile changes.
Switch between pounds and kilograms, or change the language
Settings › Preferences › Units switches imperial and metric. Settings › Preferences › Language opens the iPhone language settings for TrackAI; the app is available in 34 languages.
Turn meal and water reminders on or off
Settings › Preferences › Notifications has breakfast, lunch, dinner and water reminders with their own times. If they never arrive, allow notifications for TrackAI in the iPhone Settings app.
Do I need TrackAI Pro?
New users need TrackAI Pro, weekly or yearly with a 3-day free trial. If you installed TrackAI before version 1.0.4, when the app was free, you keep every feature without a subscription; if it ever asks you to subscribe, tap Restore on that screen. To cancel a subscription, open the iPhone Settings app, tap your name, then Subscriptions, then TrackAI. Apple handles refunds at reportaproblem.apple.com.
Where is my data? Is there a backup?
There is no account. Your food log, water and weight are stored on your iPhone, so deleting the app deletes them; meals, water and weigh-ins saved to Apple Health stay there. Meal photos, descriptions and coach messages are sent to our server only to be analysed.
Is this the TrackAI from trackai.app?
No. This TrackAI is made by Engcraft (App Store id 6778757380). "Calorie Counter: TrackAI" at trackai.app is a different app from a different company, and we cannot help with its account or subscriptions.
See also: how the Food Score works · the AI coach · privacy policy · terms